Services
pcFORMANCE uses a variety of tools to maintain your business network which means fewer problems, fewer security risks, and less downtime for your office.
pcF Managed Office
With pcF Managed Office you can sleep at night knowing someone is actively monitoring and maintaining your technology. You’ll know ahead of time what your expected costs are and your office can run smoothly and securely with the fewest technology risks and interruptions
pcF Essentials Office
With pcF Essentials Office you will receive core essential benefits, i.e. Backups, Security, and Remote Management. We react when problems are detected or reported, so you may experience lulls in performance and security, and spikes in interruptions in cost. Whether you choose proactive fixed costs or reactive variable costs, you will reap the benefits of expert technical support in either case.
pcF RMM Service
pcF RMM Service Allows us to not only keep an eye out for trouble, but it lets us respond in near real-time when trouble does happen or your office needs help.
pcF Backup Service
pcF Backup Service helps by providing multiple levels of data backup onsite, offsite, and in the cloud to help minimize data loss.
pcF Security Service
pcF Security Service provides a multi-layered shield to help thwart attacks. It helps keep your systems free of malicious content by filtering and blocking web sites, and then actively detecting and neutralizing threats before they can do any harm.
pcF Managed Office
With pcF Managed Office you can sleep at night knowing someone is actively monitoring and maintaining your technology. You’ll know ahead of time what your expected costs are and your office can run smoothly and securely with the fewest technology risks and interruptions.
pcF Managed Office
With pcF Managed Office you can sleep at night knowing someone is actively monitoring and maintaining your technology. You’ll know ahead of time what your expected costs are and your office can run smoothly and securely with the fewest technology risks and interruptions.
Maintenance and Management
- No trip charge
- No minimum per visit
- Equipment inventory report
- Faster response
- Fewer interruptions
- Predictive failure detection
- Remote management and support
- Secure remote access
- Custom URL for office
- System e-mail account
Additional Benefits
(not included in pcF Essentials)
- All required labor included
- Unlimited phone support
- Proactive monitoring
- Proactive maintenance
- Proactive server updates/patches
- Automatic workstation updates/patches
- Expert technology advice
- Priority response
Security and Protection
- Active scanning
- Advanced protection features
- Automatic engine updates
- Automatic definition updates
- Internet filtering
- DNS filtering
- Centrally managed
- Centrally monitored
- Faster response to new threats
- Maximum protection
- Properly licensed
- Reduced capital outlay
- Top rated performance
Additional Benefits (not included in pcF Essentials)
- Proactive monitoring
- Free malware/junkware cleanup
- Customized internet filtering
- HIPPA compliance guidance
Backups and Recovery
- Full image backups
- Bare-metal recovery
- Capture running processes
- Cloud backups of select data
- Complete offsite backup
- Encrypted and secure
- Faster recovery
- Incremental image backups
- Rotating archives
- Auto reporting
Additional Benefits ( not included in pcF Essentials)
- Fully managed
- Proactive monitoring
- Free file restoration
- No staff intervention
Initial and Non Covered Work, and Materials
- Discount on preliminary cleanup work
- Discounted rates on non-covered labor
- No after-hour or onsite rate premiums
- Most hardware/software at our cost
pcF Essential Office
With pcF Essentials Office you will receive core essential benefits, i.e. Backups, Security, and Remote Management. We react when problems are detected or reported, so you may experience lulls in performance and security, and spikes in interruptions in cost. Whether you choose proactive fixed costs or reactive variable costs, you will reap the benefits of expert technical support in either case.
pcF Essential Office
With pcF Essentials Office you will receive core essential benefits, i.e. Backups, Security, and Remote Management. We react when problems are detected or reported, so you may experience lulls in performance and security, and spikes in interruptions in cost. Whether you choose proactive fixed costs or reactive variable costs, you will reap the benefits of expert technical support in either case.
Maintenance and Management
- No trip charge
- No minimum per visit
- Equipment inventory report
- Faster response
- Fewer interruptions
- Predictive failure detection
- Remote management and support
- Secure remote access
- Custom URL for office
- System e-mail account
Security and Protection
- Active scanning
- Advanced protection features
- Automatic engine updates
- Automatic definition updates
- Internet filtering
- DNS filtering
- Centrally managed
- Centrally monitored
- Faster response to new threats
- Maximum protection
- Properly licensed
- Reduced capital outlay
- Top rated performance
Backups and Recovery
- Full image backups
- Bare-metal recovery
- Capture running processes
- Cloud backups of select data
- Complete offsite backup
- Encrypted and secure
- Faster recovery
- Incremental image backups
- Rotating archives
- Auto reporting
pcF Cloud RMM
We know your computer systems are vitally important to providing patient care.
More and more of your critical patient data is now contained only in your computer systems. Without them you can’t treat patients as effectively and may not even know which patients are scheduled to come in that day. pcF Cloud Remote Monitoring and Management Service (“RMM”) allows us to not only keep an eye out for trouble, but it lets us respond in near real-time when trouble does happen. It has the added benefit of enabling us to do maintenance after-hours, without interfering with your normal daily business routine.
pcF Cloud RMM
We know your computer systems are vitally important to providing patient care.
More and more of your critical patient data is now contained only in your computer systems. Without them you can’t treat patients as effectively and may not even know which patients are scheduled to come in that day. pcF Cloud Remote Monitoring and Management Service (“RMM”) allows us to not only keep an eye out for trouble, but it lets us respond in near real-time when trouble does happen. It has the added benefit of enabling us to do maintenance after-hours, without interfering with your normal daily business routine.
Reduced rates
The efficiencies provided by pcF RMM are so great we actually pass them onto you in the form of reduced pricing. pcF RMM clients qualify for discounted remote labor rates and of course there’s no travel charges since an onsite visit is avoided.
Faster response
Keep your staff working promptly and efficiently. Many issues can be addressed and resolved within minutes using pcF Cloud RMM. With remote access we can be looking at the trouble within minutes – no need to schedule an appointment or drive to your location.
Fewer interruptions
pcF RMM enables unattended remote access to your systems, enabling work, maintenance, and upgrades to be completed after-hours so your staff and business operations are not interrupted.
Cost effective
The savings in travel time and avoided scheduled appointments more than offset the cost of pcF RMM
Predictive failure
Each PC communicates with our pcF central console, so we can see when trouble spots arise. Nearly two dozen different performance checks are run on servers and workstations, with specific checks to test for hard drive space and hard drive errors.
Remote management
When updates or maintenance are needed, we can remote into all your computers at-once and effect changes as though we were sitting in front of them all at the same time
Secure remote access
Password protected and encrypted access, through your server and into each networked workstation, allows us to remote in and see what your users are seeing, so we can more effectively troubleshoot issues.
Special system e-mail account
A special email account is setup and used to capture all errors and logs generated by your technology and systems and report them to pcF for review.
Low initial cost
One low setup fee for the whole office – includes installation on all workstations as well as the server
pcF Cloud Backup Service
We know protecting the integrity of your data and network is a top priority. Not only is your data critical to the success of your business, but you have a moral and legal obligation to protect and preserve confidential patient data. pcF Cloud Backup Service helps do this by providing multiple levels of data backup onsite, offsite, and in the cloud to help minimize data loss and to minimize the time needed to get you back in operation in the event of trouble
pcF Cloud Backup Service
We know protecting the integrity of your data and network is a top priority. Not only is your data critical to the success of your business, but you have a moral and legal obligation to protect and preserve confidential patient data. pcF Cloud Backup Service helps do this by providing multiple levels of data backup onsite, offsite, and in the cloud to help minimize data loss and to minimize the time needed to get you back in operation in the event of trouble
Full image backups
We don’t just backup you data and files. We backup the entire server! We backup programs and settings and every configuration file as well as your data. When we restore to a particular point in time, the server looks “exactly” like it did the moment we started the backup.
Faster recovery
Since we backup everything, we can recover everything in one fell swoop, saving a significant amount of time. Or we can simply grab a single needed file or two.
Incremental image backups
Incremental backups let us save time and storage by only backing up the new and changed data. pcF Cloud Backup lets us back up the incremental file changes for the entire system, not just the changed data files..
Rotating archives
Depending on size, we can store the first of each month, plus the last 7 days of each for months, in many cases for up to one year. Go back in time to recover a file that was deleted months ago, but wasn’t discovered until today.
Hands-off
Backups run automatically! No staff intervention is required to keep backups running normally. Only our offsite backup rotation require human touch, so that backup copies can be taken offsite for additional protection.
Self-reporting
Nightly backups report success or failure to our pcF central console. We know if the backups are running or not, and if they succeed or fail.
Cloud backups of select data
Internet bandwidth isn’t quite sufficient to back up the entire server to the cloud. But we can get the critical data backed up offsite to protect against equipment theft or total destruction. Combined with our offsite image backup and we can get you back in business with little or no data loss.
Encrypted and secure
All backup data is encrypted and secured before it leaves the premises
pcF Cloud Protection Service
We know protecting the security and confidentiality of your data and network is a top priority. Your computers are now connected to the internet 24/7, exposing your business and patient data to all types of threats. pcF Cloud Protection provides a shield to help thwart attacks using the latest techniques. It helps keep your systems free of malicious programs and has the added benefit of filtering and blocking web sites, so users won’t accidentally visit dangerous or inappropriate sites, or misuse the internet.
pcF Cloud Protection Service
We know protecting the security and confidentiality of your data and network is a top priority. Your computers are now connected to the internet 24/7, exposing your business and patient data to all types of threats. pcF Cloud Protection provides a shield to help thwart attacks using the latest techniques. It helps keep your systems free of malicious programs and has the added benefit of filtering and blocking web sites, so users won’t accidentally visit dangerous or inappropriate sites, or misuse the internet.
Maximum and efficient protection
Our security software scans for malicious content without getting in the way of your regular legitimate file access. We use exceptions, deployed globally and remotely, to avoid wasting time and slowing you down by not scanning your known good files and folders.
Faster response to new threats
The Cloud forms a giant network of computers each capable of detecting and reporting new threats so they can be acted upon to the greater benefit of all cloud connected PCs.
Automatic engine updates
No more uninstalling last year's version and install the new year version
Centrally managed
Configurations customized for your office's needs and practice management software are done from our central console, which updates all PCs at-once.
Centrally monitored
Each PC communicates with our pcF central console, so we know at-a-glance when there is a problem.
Advanced protection features
pcF Cloud Protection monitors program behavior as well as looking for matching virus patterns, so new threats are more likely to be detected by their activity.
Business productivity features
pcF Cloud Protection blocks known bad website and sites based on category. Keep staff using your internet for business purposes only; block social media for example, or disable a PC from accessing the Internet altogether except for approved sites.
Business productivity features
pcF Cloud Protection blocks known bad website and sites based on category. Keep staff using your internet for business purposes only; block social media for example, or disable a PC from accessing the Internet altogether except for approved sites.
pcF Cloud Protection Service
We know protecting the security and confidentiality of your data and network is a top priority. Your computers are now connected to the internet 24/7, exposing your business and patient data to all types of threats. pcF Cloud Protection provides a shield to help thwart attacks using the latest techniques. It helps keep your systems free of malicious programs and has the added benefit of filtering and blocking web sites, so users won’t accidentally visit dangerous or inappropriate sites, or misuse the internet.
Maximum protection
Full suite of protection technologies to provide maximum protection at the desktop level.
Faster response to new threats
The Cloud forms a giant network of computers each capable of detecting and reporting new threats so they can be acted upon to the greater benefit of all cloud connected PCs.
Automatic engine updates
No more uninstalling 2015 engine and reinstalling 2016 to get the latest protection - it's automatic and included.
Centrally managed
Configurations customized for your office's needs and practice management software are done from our central console, which updates all PCs at-once.
Centrally monitored
Each PC communicates with our pcF central console, so we know at-a-glance when there is a problem.
Advanced protection features
pcF Cloud Protection monitors program behavior as well as looking for matching virus patterns, so new threats are more likely to be detected by their activity.
Business productivity features
pcF Cloud Protection blocks known bad website and sites based on category. Keep staff using your internet for business purposes only; block social media for example, or disable a PC from accessing the Internet altogether except for approved sites.
Advanced reporting
We see activity reports of malicious and inappropriate surfing, such as blocked sites, and blocked viruses and malware.
Top rated performance
Top rated in terms of performance, zero-day detection, and minimal false positives
Properly licensed
Each PC is properly licensed to use the product, helping you establish internal protocols and procedures for protecting confidential and private patient data per HIPPA, HiTech, and other regulations.
Active scanning
pcF Cloud Protection is constantly monitoring file access, network traffic, program behavior, and user activity
Cost effective
Cost is comparable to the high-end stand-alone protection software, but with more features includes central management, central monitoring, and advanced protection features.
Reduced capital outlay
Subscriptions can be added or deleted every quarter, no initial capital outlay. Initial deployment is included.
We know protecting the integrity of your data and network is a top priority. Not only is your data critical to the success of your business, but you have a moral and legal obligation to protect and preserve confidential patient data. pcF Cloud Backup Service helps do this by providing multiple levels of data backup onsite, offsite, and in the cloud to help minimize data loss and to minimize the time needed to get you back in operation in the event of trouble.
Full image backups
We don’t just backup you data and files. We backup the entire server! We backup programs and settings and every configuration file as well as your data. When we restore to a particular point in time, the server looks “exactly” like it did the moment we started the backup.
Faster recovery
Since we backup everything, we can recover everything in one fell swoop, saving a significant amount of time. Or we can simply grab a single needed file or two.
Incremental image backups
Incremental backups let us save time and storage by only backing up the new and changed data. pcF Cloud Backup lets us back up the incremental file changes for the entire system, not just the changed data files..
Rotating archives
Depending on size, we can store the first of each month, plus the last 7 days of each for months, in many cases for up to one year. Go back in time to recover a file that was deleted months ago, but wasn’t discovered until today.
Hands-off
Backups run automatically! No staff intervention is required to keep backups running normally. Only the monthly offsite backup requires human touch, so that backup copies can be taken offsite for additional protection.
Self-reporting
Nightly backups report success or failure to our pcF central console. We know if the backups are running or not, and if they succeed or fail.
Cloud backups of select data
Internet bandwidth isn’t quite sufficient to back up the entire server to the cloud. But we can get the critical data backed up offsite to protect against equipment theft or total destruction. Combined with our offsite image backup and we can get you back in business with little or no data loss.
Encrypted and secure
All backup data is encrypted and secured before it leaves the premises
Capture running processes
pcF Cloud Backup even captures backups of data that is currently in use. Special modules backup running databases and files even though they are currently opened for use by other programs
Complete offsite backup
A small encrypted backup drive contains a copy of your entire system to store offsite. This coupled with the select data cloud backup means we can get you back in operation with little or no data loss. (see 24 hr disaster recovery for near immediate recovery.)
Bare-metal recovery
With our full imaged-based backup we can restore even to different hardware, allowing more options for disaster recovery.
Ask about 24 hour disaster recovery
While we can help you avoid or minimize data loss, downtime is another matter. We can get you going again, but it will likely take several days to restore you back to normal operations depending on the situation. If you need to be operational within 24 hours or less you will want to explore our virtual backup server
Need to meet Meaningful Use requirements?
As an optional service, pcF can manually run sampling tests to verify the recoverability of your data.
pcF Cloud Protection Service
We know protecting the security and confidentiality of your data and network is a top priority. Your computers are now connected to the internet 24/7, exposing your business and patient data to all types of threats. pcF Cloud Protection provides a shield to help thwart attacks using the latest techniques. It helps keep your systems free of malicious programs and has the added benefit of filtering and blocking web sites, so users won’t accidentally visit dangerous or inappropriate sites, or misuse the internet.
Maximum protection
Full suite of protection technologies to provide maximum protection at the desktop level.
Faster response to new threats
The Cloud forms a giant network of computers each capable of detecting and reporting new threats so they can be acted upon to the greater benefit of all cloud connected PCs.
Automatic engine updates
No more uninstalling 2015 engine and reinstalling 2016 to get the latest protection - it's automatic and included.
Centrally managed
Configurations customized for your office's needs and practice management software are done from our central console, which updates all PCs at-once.
Centrally monitored
Each PC communicates with our pcF central console, so we know at-a-glance when there is a problem.
Advanced protection features
pcF Cloud Protection monitors program behavior as well as looking for matching virus patterns, so new threats are more likely to be detected by their activity.
Business productivity features
pcF Cloud Protection blocks known bad website and sites based on category. Keep staff using your internet for business purposes only; block social media for example, or disable a PC from accessing the Internet altogether except for approved sites.
Advanced reporting
We see activity reports of malicious and inappropriate surfing, such as blocked sites, and blocked viruses and malware.
Top rated performance
Top rated in terms of performance, zero-day detection, and minimal false positives
Properly licensed
Each PC is properly licensed to use the product, helping you establish internal protocols and procedures for protecting confidential and private patient data per HIPPA, HiTech, and other regulations.
Active scanning
pcF Cloud Protection is constantly monitoring file access, network traffic, program behavior, and user activity
Cost effective
Cost is comparable to the high-end stand-alone protection software, but with more features includes central management, central monitoring, and advanced protection features.
Reduced capital outlay
Subscriptions can be added or deleted every quarter, no initial capital outlay. Initial deployment is included.